Unipol Tenant Satisfaction 2022

Thank you to everyone who completed the Tenant Satisfaction Survey this year and told us about their experience as a Unipol tenant.

We received over 1,000 responses which means 83% of our tenants completed the survey! The high response rate has given us some really useful information to allow us to better understand our tenants and helps us to continue improving our service for students.

80% of respondents were UK students and 20% were International students.

Here are a few more points which may be of interest to you…

  • 83% said they were satisfied with their accommodation overall, which is really great – we’re doing something right!

  • 85% of tenants said their property was value for money.

  • 9% had a car with them at uni (down from 10% last year), and 6% had a bike which has stayed the same as last year.

  • 81% enjoyed the welcome social events. Here are a few lovely comments tenants wrote about the events…

“I feel like Unipol really care about our mental health, and meeting all the wonderful people at the socials made me feel comfortable and safe.”

“The social events were fun and a great way to meet loads of new people who are now my close friends.”

“It is a good way to get involved with fellow students in the accommodation along with the staff working the event. It’s a different setting to clubbing or going out in general which gives it a homey feel.”

  • Satisfaction with Housing Managers and Residential Assistants was rated between 87-93%, and friendliness of Housing Managers and RAs was rated between 89% and 91%.

  • Satisfaction with security measures was rated at 80%

  • And where TVs were provided in the accommodation, satisfaction with the TVs was rated at 84%.

Of course a survey is never worthwhile if we don’t take note of what needs to improve, so here are some of things we’re planning to work on this upcoming year:

  • Improve security and parcel delivery information given to tenants
  • Boost in person contact with Residents’ assistants and Housing Management Officers
  • Improve servicing of tea and coffee machines in developments – ensuring better stocks of supplies
  • Future events planned to encourage more mixing between flats
  • Review beds and mattresses in Nottingham and monitor those in Oak House
  • Improve recycling facilities
  • Improve maintenance of washer / dryers and perform a full check of machines in some developments
  • Continue the rollout of operator chairs to shared houses.

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