Moving out?

You may be excited about moving out of your student accommodation and enjoying the summer however, it is important that you ensure your property is in good order to avoid any deposit deductions.

Your Unipol Code landlord or agent will provide you with information on what you need to do at the end of your tenancy and will return your tenancy in line with the deposit protection scheme that holds it.

For students living in a Unipol Code property, your landlord is required under the Code to provide some guidance regarding how they expect the property to be left. Contact your Code landlord for more information.


If you are renting a shared property you all have joint responsibility for its condition when you move out.

Everyone living in the property usually has responsibility for the communal areas including shared bathrooms, kitchens, living rooms, outdoor space and corridors.  Cleaning your own bedroom is not enough to secure your deposit and avoid cleaning charges. For example, charges for bathroom cleaning can be as much as £100 and neglecting the oven and grill can cost in excess of £95.

What should I do?

Many tenants think that the landlord is responsible for the full maintenance of the house but this is not always the case. Make sure you check your tenancy agreement which will detail anything you are responsible for.

It’s a good idea to discuss cleaning with your housemates before people start disappearing after exams. Work out a plan or agree on a day to get together and clean the property.

Here is a handy checklist to help you stay on track:

If you are still unsure about what your responsibilities are, you can ask your landlord to do an inspection and point out anything you should do to return the property to an acceptable condition.

Utility Bills

Your landlord/agent may keep your deposit until you provide written proof that all the outstanding utility bills are paid. This may include providing an exemption letter for your council tax bill, if required this should be detailed in your contract.

  • A few weeks before you move out you should contact your utility companies and let them know that you will be closing the account soon.
  • Call the utility companies on your final day with meter readings and a forwarding address to send the bill. Close the account.
  • Keep a record of the meter readings and once paid send the proof to the landlord/agent.

For more information about your deposit, what deductions can occur and when to expect it back, watch our video below.

Moving In?

Check your new property

Although your landlord will try and have your property ready on the first day of your contract- clean and in a good state of repair, this may not be possible if the previous tenants have only moved out the day before.

Take photos

Of any damage/ wear and tear. Inform your landlord immediately (in writing so you have a record) as well as by phone. Ask for a date by which the work should be completed, keep in touch and let your landlord know if the works are not done in time.

Still having problems…?

Unipol are here to help. If your landlord is a member of the Unipol Code we can help.

Find out what’s in the Code here.

If you would like some help or advice please contact us.

Laura Cryer, Code Complaints Investigator 0113 243 0169

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