Moving Out? Diddled Deposit?

Now that you are moving out of your student property, the time has come to think about your deposit – and how to get it back!

The basic rules in getting your deposit back are:

  • Leave your room and communal areas clean and tidy
  • Pay any outstanding bills
  • Make sure you have paid your rent fully


First things first – start scrubbing. You may feel like you have kept on top of things throughout the year but the oven may be saying otherwise. Students are often shocked by how much landlords deduct from deposits for oven cleaning. So, buy a good oven cleaner and give it a go yourself – you could save yourself £100.

General wear and tear is taken into consideration by the landlord and this isn’t something you should be charged for. Just make sure everything is how it was when you moved in and you shouldn’t have any problems.

Once you have packed up your room and the place is clean and empty again, it is the best time to take some photos. Photos are a great visual record to have. If your landlord deducts any monies from your deposit and you do not agree then you will have the evidence to back up what you’re saying.

So what happens if your landlord does deduct monies?

If you have an Assured Shorthold Tenancy (AST), your landlord will have protected your deposit under one of the following schemes:

The links above will take you straight to the page where you can locate your deposit. Once you have found your deposit and logged in, you can dispute a charge via the scheme’s dispute resolution service. If you cannot find your deposit, have a look back through your emails, as you should have been sent one at the very beginning with your deposit ID. Otherwise, ask your landlord to give you the details.

If you are worried your landlord has not protected your deposit, you can contact Unipol and we can contact the landlord on your behalf. We can also contact your landlord if 28 days have passed and you still have not received your deposit (or a written explanation as to its whereabouts).

Like always, if you need any advice or have concerns about your deposit, feel free to get in touch with us and we will do our best to help you out.

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